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Kidsteeth Pediatric Dentistry

700 South Chester Rd. | Swarthmore, PA 19081 | Phone: 610-627-1199 | Fax: 610-627-1886

Office Policies

Scheduling Appointments

The office attempts to schedule at your convenience and when time is available however our primary concern is your child’s well being. We strive for the appointment time that will best suit your child’s dental needs.

Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

Broken Appointments

Since appointment times are reserved exclusively for each patient, we ask that you please notify our office at least 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.

Because broken or missed appointments affect many people, we reserve the right to charge a $50 broken appointment fee after a broken/ missed appointments or a cancellation without 24 hours notice. We also reserve the right to dismiss your child from our practice after (3) such occurrences.

If you are late for your child’s visit, please understand that we may not be able to accommodate you. If you think you will be late please call as soon as possible so that we can advise you if you can be accommodated or if you will need to reschedule.

Please plan to arrive 10 minutes prior to your scheduled appointment time to complete any paperwork necessary. If it is your first visit to our office, please allow 15-20 minutes for check in.

Do I stay with my child during the visit?

We allow you to stay with your child for any of his/her dental visits.

We do however ask for the safety and privacy of all patients that you remain in the parent seat and allow us to “walk” your child through the appointment as we are trained to do. Your role as a parent is to provide the comfort of your presence and to show your child that you have confidence in our abilities. If you have a positive outlook and expect your child to do well, chances are they will. We kindly ask that a maximum of two adults accompany your child to the treatment areas. As our only play area is in the reception room, if you choose to bring siblings, we may ask that you remain in the reception room while we see your child.

What about finances?

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards, most major credit cards and care credit.

Our Office Policy Regarding Dental Insurance

Your child’s treatment plan is individually tailored and not dictated by insurance. That being said, we do participate with most PPO dental plans and if we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days a re-billing fee of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you if your insurance pays us.

PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.

Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.

You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

General Policies

Cell Phone Usage

no food-drink in treatment area

Legal Guardian Presence

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